Defective Product / Refunds / Replacement / Misshipments

Return and Refund Policy

Last updated: August 27th, 2020

Thank you for shopping at SRS Cinema LLC.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SRS Cinema LLC, 104 Meadow River Dr, Liverpool, NY 13090.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to SRS Cinema LLC, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • All Sales are Final. We will replace defect items only. Pre-orders can not be returned nor cancelled once placed. Sale items can not be canceled once placed.

As point of clarification, the following applies:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Sometimes, esp with print on demand media, errors are made (99.9% of the time at the point of duplication/replication). We can easily take care of this in most cases. However, please note, esp in the cases of BD-R's and DVD-R's, we do not refund or replace for cases where your equipment can not play this media - so double check your equipment is compatible with these formats. For example, PS3's are listed as incompatible with BD-R's, however we will note the vast majority of people we have heard from can play these on PS3's. Upon receing your return, we will test it on 3 different players here to see if we can duplicate the issue. In cases it is a compatibility issue, we will return the product at our cost but we will not refund your original shipping.

  • We are not responsible for custom fees for international customers, nor taxes charged in your territory.

  • In addition, physical media requires care - if product return is damaged due to misuse, such as scratches, fingerprints (esp on BD-R's and DVD-R's), etc., we will send the product back. There will be no refund for the item or your return shipping, however we will cover shipping to send the item back to you. This may seem strict, but you as a buyer are responsible for treating this product with care, and we can not be replacing discs that have been ill-treated.

  • Finally, we are using the best possible sources that remain for these movies. Please take note in the listings. We DO NOT accept returns if you are dissatisfied with the master materials we used to make the discs, or how it was captured, encoded or authored. We are doing the best we can with limited resources. NO REFUNDS, NO EXCEPTIONS.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Damaged Goods

We will send you a pre-paid return label. You should send the Goods at the following address:

SRS Cinema LLC
104 Meadow River Dr
Liverpool, NY 13090

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Please include a note indicating the issue and include all original packaging unless we tell you otherwise.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: